Privacy policy

Last updated: June 29, 2026

Qemlorahq operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Qemlorahq is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

  • Contact information (such as your name, billing address, shipping address, email address, and phone number).
  • Payment information (including payment card information, transaction details, payment confirmations, and billing information).
  • Account information (username, password, account preferences, and settings).
  • Order information (items viewed, added to cart, purchased, exchanged, returned, or cancelled).
  • Communications with us (customer support inquiries, emails, and other correspondence).
  • Device information (IP address, browser type, device identifiers, operating system, and network information).
  • Usage information (how you browse and interact with our Services).

Personal Information Sources

We may collect personal information:

  • Directly from you when you create an account, place an order, subscribe to emails, or contact us.
  • Automatically through cookies, pixels, and similar technologies when you browse our website.
  • From Shopify and our trusted service providers that help operate our store.
  • From marketing partners or other third parties where permitted by law.

How We Use Your Personal Information

We use your personal information to:

Provide, Improve and Personalize Our Services

  • Process orders and payments.
  • Arrange shipping and delivery.
  • Process returns, refunds, and exchanges.
  • Manage customer accounts.
  • Improve website performance and customer experience.
  • Recommend products based on your shopping activity.

Marketing and Advertising

We may send promotional emails or marketing communications (where permitted by law). You may unsubscribe at any time using the unsubscribe link included in our emails.

Security and Fraud Prevention

We use your information to:

  • Verify customer identities.
  • Detect and prevent fraud.
  • Protect our website and customers.
  • Maintain payment security.

Customer Support

We use your information to respond to inquiries, provide support, and communicate regarding orders and Services.

Legal Compliance

We may process personal information where necessary to comply with applicable laws, legal processes, regulatory requests, or to enforce our Terms of Service and other policies.

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify and service providers that help operate our store (payment processors, hosting providers, logistics providers, analytics providers, customer support services, etc.).
  • To advertising and marketing partners where permitted by applicable law.
  • When you request or authorize us to share information with third parties.
  • Within our affiliated companies where necessary.
  • In connection with mergers, acquisitions, business transfers, bankruptcy proceedings, or where required by law.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes certain personal information to provide and improve its platform and related services.

Information submitted through our store may be shared with Shopify and certain trusted service providers located in countries outside your residence.

For additional information about Shopify's privacy practices and your privacy rights related to Shopify, please visit Shopify's Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active.
  • Remember your preferences.
  • Improve website functionality.
  • Analyze website performance.
  • Personalize your shopping experience.
  • Support advertising and marketing efforts where permitted.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functions.

Third-Party Websites

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete the information where required by law.

Security and Data Retention

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

No transmission or storage system is completely secure. Although we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide our Services.
  • Complete transactions.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

Your Rights and Choices

Depending on your location, applicable law may provide you with rights including:

  • Access to your personal information.
  • Correction of inaccurate information.
  • Deletion of your personal information.
  • Data portability.
  • Restriction or objection to certain processing.
  • Withdrawal of consent where processing is based on consent.
  • Opt-out of certain targeted advertising or information sharing where applicable.

To exercise any applicable privacy rights, please contact us using the information provided below. We may request verification of your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence.

Where required by law, appropriate safeguards (including Standard Contractual Clauses or other approved transfer mechanisms) will be used to protect transferred personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page together with the revised "Last updated" date.

Contact

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us using the information below.

Store Name: Qemlorahq

Legal Representative: ALESSIO BENEDETTI

Email: admin@qemlorahq.com

Phone: (646) 251-0991

Business Address:
Multi-member LLC • 1700 Cedar Spring Rd, 2003, Dallas, TX 75202, 2003, Dallas, TX 75202, United States